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Achieve Service Excellence in Smart Business Solutions and Consultancy

Careers

Outbound Sales Representative

Job Summary:

Making outbound calls to US businesses and offering LaunchCentre’s multiple business solutions.

Must Have:

  • Completed at least 2 years of college or have completed a 2-year Technical/Vocational/Associate’s Degree
  • 4-year Bachelor’s Degree preferred
  • At least one year of experience in outbound sales
  • At least 3 years experience in the call center industry
  • Impeccably clear and articulate verbal and written English communication skills
  • Strong interpersonal skills
  • Motivated to perform and committed to achieving targets
  • Strong work ethic

Benefits:

  • Medical and Dental Benefits
  • Meal Allowance
  • Attendance Incentives
  • Annual Performance Bonus

Quality Assurance Specialist

Job Summary:

Assist operations and local quality function in tracking, documenting, and reporting quality levels.

Carry out quality inspection according to the client's acceptance standard, and propose corrective Suggestions for the found quality problems.

Must Have:

  • Completed at least 2 years of college (4-year Bachelor’s Degree preferred)
  • At least one year of experience in quality assurance
  • At least one year experience in the call center industry
  • Knowledge of quality assurance terminology, methods, and tools
  • Analytical, problem-solving, and decision-making skills

Benefits:

  • Medical and Dental Benefits
  • Meal Allowance
  • Attendance Incentives
  • Annual Performance Bonus

Digital Marketing Executive

Job Summary:

Increase web traffic and brand awareness through the marketing of content online.

Responsible for creating "shareable" content, distributing content on the appropriate platforms and measuring the results of marketing activity.

Must Have:

  • Completed at least 2 years of college (4-year Bachelor’s Degree preferred)
  • At least two years of experience in digital marketing or its equivalent
  • Experienced with online community building.
  • Data-driven and highly analytical.
  • Proficient with Google Analytics.
  • Proficient with social media analytics.
  • Knowledgeable in Web Development.

Benefits:

  • Medical and Dental Benefits
  • Meal Allowance
  • Attendance Incentives
  • Annual Performance Bonus

Customer Service

Job Summary:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Open and maintain customer accounts by recording account information.

Must Have:

  • Completed at least 2 years of college (4-year Bachelor’s Degree preferred)
  • Proven customer support experience for at least one year
  • At least one year experience in the call center industry
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Benefits:

  • Medical and Dental Benefits
  • Meal Allowance
  • Attendance Incentives
  • Annual Performance Bonus